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Advisory Services

Transformation Advisory

A Transformation Blueprint in the 2 to 3 year range, which includes:

01

 

  • Stated business priorities and objectives

  • Scope and proposed timeline

  • Process maturity plateaus with achievements

  • Technology challenges and proposed solutions

  • Staffing requirements, roles, and RACI

  • Communications plan, an organizational change plan, and any perceived risks

02

A Rough Order of Magnitude (ROM) of the cost for the first phase defined in the Transformation Blueprint, broken down by resource and associated effort.

Modern Architecture

Project Scoping Offer

ValueCentrix will provide a complimentary hour of analysis and scoping for any ServiceNow project without obligation.

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Before engaging, we require a collection of project objectives, priorities, and high level requirements. Together, we can determine the current challenges, project boundaries, and estimated timeline.

Platform Health Check

Leverage ValueCentrix experience and expertise implementing ServiceNow solutions to evaluate your environment and to prioritize your future administrative and development work. During this Healthcheck, ValueCentrix will look for the following conditions (examples):

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Duplicate, inaccurate or incomplete records in SN Core forms

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Improper callouts (email, web, SQL, API, others)

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Metrics and dashboard calculations

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Data integrity issues

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Integration Challenges (data volumes, indexing, filters, secure connections, privileged access)

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Cross module interoperability (IM to PM, PM to CM, CM to CMDB for service impact, etc)

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Inefficient or redundant workflows

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Misconfigured SLAs, business time, escalations, MTTR calculations, etc

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Maintenance and environment refresh schedule

We also run a ServiceNow Healthscan as part of this service.  We then prioritize then results and provide recommendations for each indication.

Experience the Transformative Advantage

ValueCentrix is driven by experience, capability, and a commitment to each client's success.

Each Service we deliver brings you closer to operational excellence with ServiceNow.

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