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Case Studies

Explore Your Capabilities with ServiceNow and ValueCentrix

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INDUSTRIES
Enterprise IT

Lease Lifecycle as a System of Record

Bringing leased equipment under platform control, from contract import through return to buyout.

10 Nov 2026

Enterprise IT

Paying Down Years of Customization

Removing custom fields, business rules and scripts without breaking the processes that silently depended on them.

27 Oct 2026

Data Center Capacity Management

“Infrastructure Demand Intake: capacity decisions that show their work”

A global financial services institution replaced manual, spreadsheet-driven capacity requests with governed demand intake on ServiceNow SPM - sized by evidence, not instinct. Built by ValueCentrix and now live in production.

13 Oct 2026

Manufacturing

Putting AI to Work Inside Delivery | How We Delivered ServiceNow HAM Pro in 8 Weeks

A 33% faster implementation and a peak at what AI-accelerated delivery actually looks like.

17 Jun 2026

Enterprise IT

One Retirement Path, Six Catalog Items

Consolidating divergent decommission processes onto a single governed subflow, without asking six owning teams to change how they work.

3 Nov 2026

Enterprise IT

Discovery Before Deployment

How a structured assessment turned unknown platform risk into a costed, dependency-linked backlog before a single HAM Pro feature was built.

20 Oct 2026

Professional Services Technology

Two Modules. Five Months. Zero Hypercare Fires.

How ValueCentrix delivered a ServiceNow CSM and ITSM implementation on time - with organizational change management built in from the start, not bolted on after go-live.

11 Sept 2026

Manufacturing

Capturing Value with Outcome-Based Management

How a Midwest-based luxury appliance manufacturer applied outcome-based Managed Services to trade technical debt for business value in partnership with ValueCentrix.

13 Feb 2026

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