Operational Technology Vulnerability Response with ServiceNow

See, Prioritize, and Act on OT Vulnerabilities Across the Enterprise

Operational Technology supports critical physical systems but often lacks the same level of governance applied to IT security. As OT environments connect to enterprise networks, security teams need a safe, structured way to extend vulnerability response without disrupting operations.

ValueCentrix enables ServiceNow OT Vulnerability Response through a phased, configuration-first approach that prioritizes OT risk and drives governed remediation, without operational disruption or ownership.

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OT Vulnerabilities Hide Where the Business Feels Them Most

OT environments span plants, facilities, and critical infrastructure. Devices remain in service for years, patching is limited, and vulnerabilities quietly accumulate. While security tools identify issues, OT teams often lack the context to understand what poses a threat to production, safety, or compliance, leaving real operational risks unresolved.

Run OT Risk Response on ServiceNow OT Vulnerability Response

ServiceNow OT Vulnerability Response provides the control plane for governing OT risk alongside IT security. ValueCentrix brings OT assets, vulnerability data, and operational context into a single system of record to support prioritized, structured response.

Build a Live Map of OT Exposure

Integrate OT discovery tools, vulnerability scanners, and inventories into ServiceNow to create a unified view of OT exposure. Vulnerabilities are linked to known controllers, PLCs, and network segments to show where risk exists across operational assets.

Prioritize Risk Based on Operational Impact

Risk models account for device criticality, production role, and vulnerability severity to reflect operational impact. AI-assisted prioritization highlights vulnerabilities most likely to affect safety, uptime, or compliance. This helps teams focus on meaningful risk rather than raw CVSS scores.

Orchestrate Mitigation and Exception Handling

OT Vulnerability Response workflows coordinate investigation, mitigation, and exception handling across security and operations. Remediation decisions, deferrals, and risk acceptances are tracked in ServiceNow to maintain a clear audit trail. This approach allows OT teams to remediate issues on timelines that align with operational constraints.

Measure and Contain OT Threat Exposure

ServiceNow tracks OT vulnerability trends, remediation progress, and residual risk across sites. Teams see where exposure concentrates, how risk is reduced, and which environments require attention without implying continuous monitoring or operational control.

Where OT Risk Becomes a Managed Discipline

Most OT tools stop at alerts. ValueCentrix establishes the operating model that turns OT vulnerability data into consistent action. It defines how information flows into ServiceNow, how teams coordinate response, and how AI supports prioritization within clear governance boundaries.

Designed for Industrial Reality

We align OT Vulnerability Response to how industrial environments actually operate. ValueCentrix models OT architecture, zones, and asset criticality in ServiceNow, so risk scoring reflects real impacts on uptime, safety, and compliance. This is done without requiring changes to plant operations or assuming ownership of industrial systems.

Response Built into Daily Work

Triage, mitigation planning, and validation follow structured ServiceNow workflows aligned to existing security and operations processes. OT vulnerabilities are addressed through consistent, auditable steps as part of normal work, reducing backlog and resolving risk without disrupting operations.

Intelligence That Drives Action

AI-assisted analysis helps identify patterns across OT vulnerabilities, highlight emerging areas of concern, and support prioritization decisions. By combining vulnerability data with operational context, ServiceNow provides leaders with clear, actionable insight into where to focus attention so teams act with intent rather than react to noise.

Don’t Just Detect OT Vulnerabilities. Control the Risk They Create.

With ServiceNow OT Vulnerability Response, ValueCentrix ensures OT exposure moves through a governed, repeatable process. Teams gain clarity into what is at risk, who is accountable, and how quickly exposure is being reduced. This turns OT vulnerability management from isolated alerts into sustained operational stability.

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