Operational Technology Service Management with ServiceNow

Keep Industrial Operations Running Without Surprises

Operational Technology connects physical systems to digital control across power, manufacturing, facilities, and critical infrastructure. OT data often lives outside IT and security workflows, creating blind spots. ValueCentrix brings OT into a governed ServiceNow environment so teams can track assets, manage incidents, assess risk, and coordinate remediation from one system.

Let's Talk

Operational Technology Blind Spots Put Production at Risk

Unmanaged controllers, sensors, and PLCs create exposure. OT teams lack real-time

visibility. IT teams lack context. Vulnerabilities go unnoticed and incidents linger. The

result is increased downtime, safety risk, and regulatory pressure.

Run Operational Technology Processes on ServiceNow OT Service Management

ServiceNow OT Service Management connects OT devices, vulnerabilities, incidents, and remediation into one execution layer. Teams see what operates on the plant floor, where risk accumulates, and what work is required to contain and resolve issues based on impact and exposure.

See Every OT Device in One Place

Discovery and OT data sources map controllers, machines, and networks into a live inventory so teams know what exists and where it operates.

Identify and Prioritize OT Risk

Vulnerabilities are linked directly to OT devices and supporting systems. Risk is evaluated based on production criticality and exposure so teams prioritize remediation that could disrupt operations, safety, or compliance

Drive Remediation Without Disrupting Production

OT Service Management creates structured tasks for containment, patching, and mitigation that align to operational constraints. Work is coordinated across OT, IT, and security teams so remediation happens in a controlled way without unnecessary production disruption.

Track Progress from Detection to Resolution

Dashboards show exposed assets, active remediation work, and resolved issues. Teams track progress from detection through resolution, and leaders see risk reduction and operational status in near real time.

Where IT and OT Finally Work as One

Most OT tools stop at detection. ValueCentrix connects OT signals to ServiceNow workflows so issues move from alerts into managed work. OT, IT, and security teams operate from shared data, aligned priorities, and coordinated remediation plans.

Engineered to Fit Plant-Floor Reality

Equipment, network zones, and maintenance practices are modeled so ServiceNow workflows align to plant- floor operations. Alarms, inspections, and remediation flow through the platform without forcing teams to change how work is actually performed.

Risk Reduction Built into Daily Work

Vulnerability triage, remediation, and tracking run through guided workflows tied to real devices. Teams resolve issues as they surface instead of managing long backlogs that quietly raise operational risk.

One Trusted View of Operational Risk

Devices, vulnerabilities, and remediation activity are managed in one system. Patterns, emerging issues, and overdue actions are surfaced so leaders can prioritize operational risks that affect uptime, safety, and compliance.

Know What’s Exposed. Fix What Matters.

With ServiceNow OT Service Management and ValueCentrix, devices, vulnerabilities, and remediation follow a governed process. Teams see what is exposed, what is in progress, and what is resolved, helping protect uptime, safety, and compliance.

Let's Talk