Hardware Asset Management with ServiceNow

Make Every Asset Count for the Business

Laptops, mobile devices, peripherals, and on-site hardware are often tracked across spreadsheets and disconnected intake processes. This fragmentation makes it difficult to know what is owned, who is responsible, where assets are in their lifecycle, or what they truly cost to support. ValueCentrix brings order to hardware chaos with ServiceNow’s HAM and AI-powered insight, turning your hardware estate into a measurable source of value.

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Fragmented Hardware Management Is a Costly Blind Spot

Hardware environments change constantly: new hires, refreshes, repairs, and returns. When asset data is maintained through manual updates, siloed tools, or inconsistent return processes, records quickly fall out of sync with reality. The result is ghost assets, misplaced equipment, uncontrolled refresh cycles, and increased audit and compliance risk, while usable hardware sits idle instead of supporting the business.

Run the Hardware Lifecycle on ServiceNow 

Hardware Asset Management in ServiceNow does more than store asset records—it governs how hardware moves through its full lifecycle. From a laptop request, the platform validates availability, reserves stock or triggers procurement, tracks receipt and tagging, and assigns the asset to the correct user. That same lifecycle control continues through refresh, reclaim, and secure retirement, managed in one system of action instead of disconnected tools.

From Request to Ready-to-Use

A hardware request submitted through the Service Portal evaluates available stock, drives fulfillment tasks, and updates the asset record as hardware is received, tagged, and prepared for use. Assets are issued with ownership, location, and lifecycle status captured in Hardware Asset Management, reducing manual updates and post-deployment cleanup.

Stay in Sync with Stockrooms and Sites

Hardware movements between stockrooms, desks, and data centers are tracked directly in the asset record, not buried in emails or spreadsheets. ServiceNow Hardware Asset Management keeps quantities, locations, and assignments aligned as assets move, so teams can see what is in stock, what is deployed, and what requires follow-up.

Refresh and Reclaim at the Right Time

Lifecycle rules surface assets approaching end-of-life, nearing warranty expiration, or sitting unused. ServiceNow Hardware Asset Management supports refresh and reclaim workflows so aging hardware is replaced intentionally, and underutilized assets are recovered and redeployed before new purchases are approved.

Retire Securely and Prove the Trail

Lost, stolen, or end-of-life hardware is managed through structured retirement workflows that capture investigation, data wipe, vendor return, or certified recycling. Each step from last assignment through final disposition is recorded, providing a defensible audit trail and allowing the asset’s financial and operational lifecycle to be closed cleanly.

Effective HAM Demands Precision, Expertise, and Lifecycle Discipline

ServiceNow configuration alone does not create mature Hardware Asset Management. Effective HAM depends on disciplined lifecycle design structuring asset movements, control points, and governance rules so data stays accurate as hardware is requested, deployed, refreshed, reclaimed, and retired. When lifecycle discipline is applied correctly, HAM becomes a governed operational capability instead of a collection of records.

Design HAM to Mirror Every Stage of the Hardware Lifecycle

ValueCentrix maps each stage of the hardware lifecycle: procurement intake, stockroom handling, asset tagging, deployment, break/fix activity, reclaim, and retirement is governed by workflows within ServiceNow Hardware Asset Management. The result is lifecycle-aligned execution that keeps asset data clean, processes consistent, and the system reflective of how hardware is able to be managed day to day.

Establish Strong Hardware Governance from Day One

ValueCentrix accelerates core Hardware Asset Management capabilities in ServiceNow—stockroom accuracy, verified ownership, assignment and transfer controls, location tracking, and governed retirement processes. These foundations improve accountability, reclaim efficiency, and spend visibility, giving teams reliable control over hardware from the moment it enters the organization.

Strengthen Hardware Decisions with Complete Intelligence

ServiceNow Hardware Asset Management consolidates hardware data: procurement details, stockroom movements, assignments, usage signals, warranty timelines, and end-of-life activity, into a governed system of record. This unified visibility surfaces underused assets, refresh priorities, compliance exposure, and cost leakage, enabling teams to act decisively, optimize utilization, and keep hardware data accurate over time.

Fully Govern Your Hardware Lifecycle from Request to Retirement

With ServiceNow Hardware Asset Management and ValueCentrix, every device follows a controlled lifecycle: from procurement through deployment, support, recovery, and retirement. Teams gain a clear, current view of where hardware is, who is responsible for it, and when action is required. This clarity supports timely reclaim and refresh decisions, reduces avoidable spend, strengthens compliance, and keeps hardware aligned to operational needs.

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