IT Operations Management (ITOM) promotes efficient and reliable IT infrastructure by automating tasks, monitoring systems, and improving performance. This reduces disruptions and operational costs while improving service delivery, data security, and resource utilization.
Every process in the IT Service Support model benefits from an effective and accurate CMDB, so why don't more companies maintain their CI records and CI relationships? Lack of automation and insufficient resources are the most common reasons. But even when discovery or integration are available to capture CI data, the volume of data and proper placement of CI information are both challenging. ValueCentrix certified CMDB specialists and architects understand how to leverage the CSDM to accurately represent your IT infrastructure within the ServiceNow CMDB. With an accurate and right-sized CMDB, watch your IT Service Support processes come alive!
